An intelligent but still artificial system When a user finds himself in front of a chatbot he almost takes it for granted that it must necessarily respond to any need and requirement. We forget, however, that an artificial intelligence is defined as such precisely because it was built by man - on the basis of certain parameters - to carry out specific but still limited tasks. The chatbot cannot be a substitute for a human but only an excellent tool for giving quick answers and pre-established information. Unfortunately.
the expectations that those who interact with this tool have are sometimes too high and there is a risk of having a terrible disappointment when interacting with it. Have you ever had an argument with Toby from Vodafone because he wasn't able to solve your problem? You will surely Phone Number Data have felt frustrated and dissatisfied when conversing with this virtual assistant who was not always able to answer your questions. This happened because, similarly to what happens with chatbots, you did not take into consideration that Toby was created to answer certain and specific questions (a sort of evolution of the well-known FAQ). This service is able to interpret the customer's needs only up to a certain point.
As it has not been developed to absolutely become a substitute for a telephone operator. How to disguise his lack of intelligence The customer who does not find satisfaction in the chatbot usually goes into a rage. He does not understand that his usefulness is simply to provide answers to the questions that have proven to be the most common that the customers of that specific service or product ask. Its purpose is to speed up the delivery of information and responses when the company or company personnel are not operational. Fortunately, on the other hand, there is also a large segment of users who really appreciate the chatbot service.